Your data stays yours. This page explains exactly how to delete your data from KobiChat - yourself in the app, or in full via a deletion request. You can read more about how we handle data in our privacy policy.
1. Deleting data yourself in the app
As the owner or administrator of a KobiChat workspace, you can delete data yourself straight away:
- Contacts and conversations - open the contact or conversation and choose delete. This takes effect immediately.
- Team members - go to Settings → Team to remove a team member, including their access.
- Connections - go to Settings to disconnect your WhatsApp Business account; KobiChat will then no longer send or receive anything on your behalf.
2. Requesting full deletion of your account
How to submit a deletion request: email privacy@kobichat.nl with the subject “Deletion request”, from the email address your account is registered with. Please include the name of your workspace.
What happens next:
- Within 2 working days you will receive confirmation of your request.
- We will delete your entire workspace - contacts, conversations, messages, templates, campaigns, team members and access keys - within 30 days , removing it permanently from our servers.
- Backups are rotated automatically; no later than 30 days after deletion, your data will also have been removed from all backups.
- You will receive confirmation as soon as the deletion has been completed.
Only data that we are legally required to keep (such as invoices, under the statutory 7-year tax retention obligation) is retained for as long as the law requires - separately from your workspace.
3. Data from the WhatsApp/Meta integration
Have you connected your WhatsApp Business account (WABA) to KobiChat via Meta? When you submit a deletion request, we also delete everything we hold through that integration: messages, media, contact details, message templates and the integration’s access tokens. In addition, you can always revoke the integration itself via your Meta Business Manager (Settings → Business integrations).
4. Are you a customer of a business that uses KobiChat?
If you exchange WhatsApp messages with a business that uses KobiChat, that business is responsible for your data and we are the processor. Please direct your deletion request to that business - they can delete your data directly in KobiChat. If you cannot resolve the matter together, email us at privacy@kobichat.nl; we will help the business carry out the request.
Questions or complaints
Email us at privacy@kobichat.nl. In addition, you always have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).