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Dentists

WhatsApp for dentists: fewer no-shows, a calmer reception

Automatic appointment reminders that patients actually read, questions about treatment or insurance neatly taken care of, and emergencies spotted and passed on straight away. All through WhatsApp, GDPR-compliant and hosted within the EU.

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Scheduled for today
MKMrs KellyReminder for tomorrow at 09:30 - confirmed✓
🤖Question about crown aftercareAnswered automaticallyBot
Toothache, wants to be seen todayPassed on straight away - urgentUrgent
How it works

From reminder to emergency, all through WhatsApp

Patients would rather not squeeze in a call to reception - they send a message instead. Handle that smartly, so your dental assistants aren’t stuck on the phone all day.

Appointment reminders

Automatic reminders that really cut no-shows

Patients receive a WhatsApp message 48 and 24 hours in advance with the date and time. If an appointment can’t go ahead, the patient replies - and can reschedule it themselves straight away, without reception having to step in.

  • Reminder sent automatically, well in advance
  • Confirm or reschedule right in the conversation
  • Noticeably fewer missed appointments and empty chairs
Reminders
JVJ. VaughanTomorrow 10:00 - confirmed✓
RBR. BakerWants to move to next weekAction
SDS. DawsonDay after tomorrow 14:30 - confirmed✓
Chatbot flows

Questions about insurance and treatment answered automatically

The same questions crop up every week: is this covered, how long does a check-up take, can my child be seen too? A chatbot flow answers them instantly, day and night - and only passes the unusual questions on to your dental assistants.

  • Automatic answers to standard questions, 24/7
  • Up-to-date opening hours and practice information at the ready
  • Only the unusual questions reach your team
Chatbot
🤖Does my insurance cover a check-up?Question received
Yes, usually covered in fullAnswered automatically✓
Question about implant costsPassed on to receptionTeam
Spotting emergencies

Emergencies are spotted and passed on straight away

Words such as pain, swollen or broken tooth are recognised in the conversation. A message like that is fast-tracked to your team, with the alert right at the top - instead of at the bottom of a pile of waiting messages.

  • Trigger words for pain and emergencies recognised automatically
  • Straight to your team as a priority, no waiting
  • Routine questions stay neatly in the normal flow
Emergency alert
!Toothache since this morningMarked as urgentUrgent
Passed straight to SarahResponse time: 40 seconds✓
This is how it sounds
Hi, I’m afraid my appointment tomorrow at 10:00 doesn’t work for me. Could we change it?
KOBICHATOf course, I’m happy to sort that out. Which days would suit you better?✓✓
Thursday or Friday morning would be great
KOBICHATThursday at 9:00 is still free - shall I book that in for you?✓✓
Yes, please!
KOBICHATAll booked! Your new appointment is on Thursday at 9:00. You’ll receive the confirmation shortly.✓✓
Frequently asked

A few things you may be wondering

Can patients reschedule their appointment via WhatsApp?
Yes. The patient messages to say an appointment doesn’t suit them, the AI asks which days would work instead and then makes a specific suggestion. Only once the patient agrees is the new appointment confirmed - nothing is ever booked without their say-so.
Does KobiChat spot an emergency among all the messages?
Yes. Trigger words such as pain, swollen or broken tooth are recognised and the conversation is passed straight to your team with priority, with the alert attached. Routine questions stay in the normal flow.
Is WhatsApp via KobiChat GDPR-compliant for a dental practice?
KobiChat runs on the official WhatsApp Business API from Meta, is hosted on servers within the EU and provides a data processing agreement. Patient data stays within your own practice environment and is never used for other purposes without your consent.
What does KobiChat cost for my dental practice?
KobiChat has three fixed plans: Basic from € 75, Standard from € 125 and Pro from € 180 per month, excluding VAT. You try everything free for 14 days first, and you can cancel any month.
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Ready to cut no-shows with WhatsApp?

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