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WhatsApp customer service software

WhatsApp customer service software for your whole team

Capture every customer question in one shared WhatsApp team inbox: quick replies, chatbot flows that triage, labels and assignment. With personal support from our team in the Netherlands, hosted in the EU and at a fixed, transparent price from € 75 per month excluding VAT - and your entry point into the complete KobiTech suite with telephony and CRM.

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No credit card needed Personal support from our team in the Netherlands Cancel any month
One platform
Autumn offerBroadcast sent - 860 contactsLive
MKMia KnightReplies to the offer in the inboxNew
🤖ChatbotKeeps qualifying automatically24/7
Built for service, not just campaigns

Every customer question in one shared team inbox

Specialised marketing tools are built around campaigns and commerce. KobiChat puts WhatsApp to work for customer service: every question arrives on one screen, your team assigns conversations and chatbot flows triage the first questions. You can send broadcasts with it too, but at its core it is about replying to customers quickly and in an organised way.

Team inbox

One shared inbox for your whole team

Every customer question lands in the same inbox, so your team picks it up straight away - without questions sitting unanswered on a personal phone or a separate WhatsApp Web session.

  • Assign conversations to colleagues
  • Internal notes the customer never sees
  • Labels to organise questions and find them again
Inbox
MKMia KnightWhen will I receive the confirmation?New
RJRyan JamesThanks for the quick reply!You
Autumn offerSent to 860 contactsLive
Chatbot flows

Chatbot flows that triage questions, day and night

Let a chatbot ask the first questions and guide the customer to the right answer or the right department. Answers are saved to the contact automatically, and your team only sees what really needs attention.

  • Automatic answers to frequently asked questions, 24/7
  • Answers saved straight to the contact
  • No surcharge per AI conversation
Chatbot
🤖Where does it need to go?Question 2 of 3
Postcode receivedHandled automatically✓
QualifiedPassed on to your teamHot
Fair and transparent

Personal support, EU hosting and a fixed price

No getting lost in translation with a faraway helpdesk and no opaque pricing tiers. Broad platforms often charge per user and per conversation, with an entry price that quickly climbs towards several hundred euros a month plus a surcharge per AI conversation. KobiChat keeps it to one fixed monthly price - and it is your entry point into the complete KobiTech suite.

Pricing

One fixed price per month

You know in advance exactly what you will pay, with no per-conversation costs or surcharge per AI conversation. Everything runs on the official Meta WhatsApp Business API, with a 14-day free trial and also available as an iOS app. Want more? Extend it with business telephony (KobiVoice) and CRM (Kobi CRM) - one supplier, one login, one invoice.

  • Personal support from our team in the Netherlands
  • Hosted in the EU, GDPR-compliant
  • Cancel any month, no long-term contracts
Pricing
Basic€ 75 / month excluding VAT2 users
Standard€ 125 / month excluding VATMost popular
Pro€ 180 / month excluding VAT15 users
Frequently asked

WhatsApp customer service software: what you need to know

What is WhatsApp customer service software?
WhatsApp customer service software brings every customer question that arrives via WhatsApp together in one shared team inbox. Your team sees every conversation on one screen, assigns it to a colleague, uses labels and internal notes, and lets chatbot flows triage the first questions - so you reply faster and in a more organised way than with a personal phone or a separate WhatsApp Web session.
How does KobiChat differ from specialised marketing tools?
Specialised marketing tools are built around campaigns, broadcasts and commerce. KobiChat is built for customer service: a shared team inbox, assignment, labels and chatbot flows that triage questions. You can send broadcasts with it too, but at its core your whole team handles customer questions on the same number, rather than just sending marketing messages.
Does KobiChat also work for email or other channels?
WhatsApp is live via the official Meta API. Other channels, such as email and Instagram, are on the roadmap and will soon follow in the same inbox.
What does KobiChat cost?
KobiChat works with a fixed monthly price: plans of € 75, € 125 and € 180 per month excluding VAT. There are no per-conversation costs and no surcharge per AI conversation. Broad platforms often charge per user and per conversation, with an entry price that quickly climbs towards several hundred euros a month. And with KobiChat, you can always cancel any month.
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