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Home / Industries

For car dealers and garages

WhatsApp for car dealers and garages

Schedule service appointments, quote for repairs and send MOT and service reminders - all via WhatsApp, with your whole team in the same well-organised inbox.

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Workshop
BKBen KellyCan I come in tomorrow for the MOT?New
đź“·Photo receivedDamage to the left-hand door
Quote sent€ 340 - door repairPending
Appointment confirmedTue 10:00 · ramp 2Confirmed
How it works

From first message to finished repair

The entire process - appointment, photo, quote and approval - stays in one conversation, with your whole team following along in the same inbox.

Service appointments

Book appointments without endless phone calls

Customers message whenever it suits them - for a service, a tyre change or an emergency. Reception or planning confirms the appointment straight away in the same inbox, including time and ramp, without the phone ringing off the hook while you’re busy in the workshop.

  • Confirm appointments right in the chat
  • No missed calls while you’re under the bonnet
  • Each customer’s full history in one view
Appointment
TVTom VickersCan the car come in first thing tomorrow for a service?New
AppointmentWed 8:30 · ramp 1Confirmed
Reminder sent1 day beforeAutomatic
Quotes

Repair quotes - complete with a photo of the damage

The customer sends a photo of the damage or the part, and you reply with a price within minutes - no stray email and no note on the reception desk. As soon as the customer replies “OK”, the repair can be booked in.

  • Photos of damage or parts, right in the chat
  • Send a quote without leaving the app
  • Customer approval in black and white
Quote
đź“·Photo receivedScratch on the rear bumper
Quote sent€ 245 - bumper respraySent
TVTom VickersOK, please book it in!Approved
MOT and servicing

Reminders that keep your workshop full

Automatically send a message well before the MOT or next service is due - the customer books in with a quick reply, and you don’t have to call.

Broadcasts and templates

MOT and service reminders, sent out automatically

Create one approved message in Templates and send it as a broadcast to everyone whose MOT or service is coming up. No more ringing round at the end of the month - customers simply reply to book in.

  • Approved WhatsApp templates for reminders
  • Send in bulk to the right customers
  • Live delivery and read statistics per broadcast
Broadcast
September MOT reminderSent to 86 customersLive
Delivered86 · 100%
Replies34 customers replied straight away↑ 40%
  • Fewer phone calls while you’re on the tools

    Reception, planning and mechanics work together in one inbox, so questions no longer come in to everyone separately.

  • Ramps that stay fully booked

    Automatic reminders make sure customers book back in on time, rather than only once it’s too late.

  • Everything for each customer, easy to find

    Photos, quotes and appointments sit in the same conversation history - no more separate folders or stray emails.

  • Faster approvals

    Customers respond much faster on WhatsApp than to a quote by email - and book in straight away.

Frequently asked

A few things you may be wondering

Can I receive photos of damage or parts via WhatsApp?
Yes. Customers can simply send photos of damage, a fault or a part in the chat. You see the photo instantly in the same inbox and reply straight away with a quote or an estimate.
Can I send MOT and service reminders automatically?
Yes, with broadcasts and templates. You create one approved WhatsApp message and send it in bulk to everyone whose MOT or service is coming up, with live delivery and read statistics.
Can my whole team - reception, planning and mechanics - work in the same inbox?
Yes. Everyone works on the same WhatsApp number at the same time. Basic has room for 2 users, Standard for 5 and Pro for 15, with assignment per conversation and internal notes the customer never sees.
Do I need a new WhatsApp number?
Not necessarily. You can connect your existing business number or use a new one. We help you connect to the official WhatsApp Business API from Meta.
Read next

Get more out of WhatsApp

Broadcasts

MOT and service reminders

Read more -> Templates

Appointment confirmations

Read more -> For online stores

For parts sales too

Read more ->

Ready to run your workshop on WhatsApp?

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