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Home / Industries / Healthcare and clinics

WhatsApp for healthcare

WhatsApp for healthcare and clinics

Fewer no-shows with automatic appointment reminders, and patient questions you handle together with your team from one number - secure, GDPR-compliant and hosted in the EU.

Start your free trial See how it works
Fewer no-shows GDPR-compliant and EU-hosted Official WhatsApp Business API
Appointment reminder
JVJasmine VaughanReminder: appointment tomorrow at 10:00 at receptionSent
Confirmed“Yes, I’ll be there” - processed automatically✓
RBRobert BakerCan I move my appointment to Thursday?New
For dentists, physios and clinics

Everything you need for fewer no-shows and happier patients

Whether you run a dental practice, a physiotherapy practice or a smaller clinic: missed appointments and repeated phone calls cost time. KobiChat lets you run that communication through WhatsApp, with your whole team on one number.

Appointment reminders

Fewer no-shows with automatic reminders

Automatically send a reminder before a patient’s appointment. A chat that actually gets read - instead of a text message that gets lost among all the others. The patient confirms, changes or cancels with a direct reply in the same chat.

  • Set reminders 24 or 48 hours in advance
  • Patients confirm, reschedule or cancel in the chat
  • Works with pre-approved WhatsApp templates
Reminder
Reminder scheduledTomorrow 09:00 - 14 patientsActive
Confirmed11 of 14 already confirmed79%
Rescheduled1 patient moved to next weekProcessed
Patient questions

Answer questions with your whole team, from one number

Opening hours, parking, insurance questions or booking a new appointment: let your assistants and practitioners work together in the same inbox. Assign a conversation to the right colleague and make sure nothing slips through the cracks.

  • Everyone works together in the same team inbox
  • Assign a question to the right colleague
  • Standard replies for frequently asked questions
Team inbox
EMEmma WalkerWhat time does the practice open?You
TBTom BakerIs there parking at the practice?New
SDSara NolanThanks, brilliantly sorted! 🙏Assistant
Secure and GDPR-compliant

Patient communication, set up securely

Healthcare communication places higher demands on privacy. KobiChat is hosted within the EU, works via the official WhatsApp Business API from Meta and provides a data processing agreement - so you have that responsibility properly covered.

Data and responsibility

Hosted in the EU, with a data processing agreement

Your messages and contact details are stored on servers within the European Union, managed by KobiTech B.V. from the Netherlands. Arranging a data processing agreement with us is easy. Please note: KobiChat is intended for practical communication such as reminders and general questions, not for exchanging medical records - those belong in your own practice management system or electronic patient record.

Security
Data locationServers within the EUEU
Data processing agreementAvailable straight away for your practiceGDPR
Official WhatsApp APIDirect via Meta, no workaroundsMeta
Frequently asked

Frequently asked questions about WhatsApp in healthcare

Am I allowed to contact patients via WhatsApp under the GDPR?
Yes, provided you have a few basics in place: you ask patients for consent (opt-in) to be contacted via WhatsApp beforehand, you don’t send confidential medical information in the chat, and you work with a provider that offers a data processing agreement and hosts in the EU. KobiChat takes care of that last part, but your patients’ consent and your own record-keeping remain the responsibility of your practice. If in doubt, consult your own professional body or data protection officer.
Can I send medical information or patient record details via WhatsApp?
We advise against it. KobiChat is built for practical communication: appointment reminders, opening hours, parking information and general questions. Confidential medical information and diagnoses belong in your own patient records (practice management system or electronic patient record), not in a WhatsApp conversation.
Can patients reschedule their own appointment via WhatsApp?
Yes. A patient can reply to a reminder right in the chat to confirm, reschedule or cancel. That message arrives in your shared team inbox, where the assistant can deal with it straight away - without anyone having to pick up the phone.
Does KobiChat work for a dental practice, physiotherapy practice or clinic?
Yes. KobiChat isn’t tied to any one specialism and is used by a wide range of practices and clinics that work with appointments and patient contact - from dental and physiotherapy practices to smaller clinics. You set up the reminders, team inbox and standard replies yourself to suit your practice.
Read next

Read more about WhatsApp for your practice

Templates

Send appointment reminders

Read more -> Team inbox

Handle questions as a practice team

Read more -> WhatsApp Business API

Secure and official

Read more ->

Ready to cut down on no-shows?

Start your free trial and send your first automatic appointment reminder this week - secure, GDPR-compliant and hosted in the EU.

Start your free trial