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WhatsApp for e-commerce

WhatsApp Business for your online store

Customers would rather message about their order than call. Handle order questions, shipping status and returns with your whole customer service team from one number, and send promotions to your customer base with broadcasts. Faster replies mean more sales and fewer phone calls.

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Connects with Shopify and WooCommerce Chatbot handles WISMO questions 24/7 Broadcasts for promotions and stock
WhatsApp - order #10482
MKMegan K.Hi, where’s my order?WISMO
Automatic replyOn its way with PostNL - delivered tomorrowBot
Return #10310Label sent, refund to followCompleted
Customer service

Order questions answered before the customer calls

WISMO, returns and shipping status are the most common questions in every online store - handle them automatically and keep your team free for everything else.

Shipping updates and WISMO

“Where is my order” - answered automatically

Most customer questions come down to the same thing: where’s my order? Connect your order data and the chatbot instantly shares the current status and tracking link, day and night.

  • Connect to your order system via API or Zapier
  • Automatic reply with status and tracking link
  • Your team sees every conversation and the order history in one inbox
Shipping status
BVBen V.Has order 10482 shipped yet?WISMO
Automatic replyShipped with PostNL, tracking link addedBot
Ben V.Great, thanks! 🙌
Returns

Handle returns without phone calls

Registering a return doesn’t have to mean a phone call. The chatbot asks for the order number and the reason, and your team picks up the complete request straight away.

  • Chatbot collects the order number and reason for return
  • The request reaches your team complete
  • Faster returns process, fewer missed calls
Returns flow
🤖What’s your order number?Question 1 of 2
10310Answer received✓
Label sentPassed to customer serviceTeam
Integrations and campaigns

Connect your online store, sell with broadcasts

Order data in the conversation and promotional messages to your customer base - without having to open a separate system.

Shopify and WooCommerce

Order data in the conversation, automatically

Connect KobiChat to Shopify or WooCommerce through our API and webhooks, or set up the connection in no time with Zapier. Order status, shipping details and the customer’s name appear right next to the conversation - nobody has to switch between tabs.

  • Connect via API and webhooks, or via Zapier
  • Order status and customer details visible right next to the conversation
  • Works alongside your existing e-commerce system
Connections
ShopifyOrders and shipping status in the chatAPI
WooCommerceOrders and shipping status in the chatAPI
ZapierConnect automatically, no developer neededLive
Broadcasts

Promotions and stock alerts that get read

Let customers know a sold-out size is back, announce a promotion or remind them about an abandoned basket - broadcast it in bulk to a segment of your customer base, with live open and delivery statistics.

  • Segment by labels such as ‘new customer’ or ‘VIP’
  • Send now or schedule
  • Live open and delivery statistics per broadcast
Broadcast
Back in stock - size 42Sent to 860 contactsLive
Delivered860 · 100%
Read742 · 86%↑ 9%
Frequently asked

Still have questions about WhatsApp for your online store?

Can I connect WhatsApp to my Shopify or WooCommerce store?
Yes. You connect through the KobiChat API and webhooks, or in no time through Zapier. That puts order status and customer details right next to the conversation in your team inbox.
Can I send shipping updates automatically?
You can have shipping and order status questions answered automatically as soon as a customer messages about them, and send scheduled updates as an approved WhatsApp template. Outside the 24-hour window, outgoing messages always need an approved template - we set that up together with you.
What does the chatbot do with order questions outside office hours?
The chatbot recognises common questions such as ‘where is my order’ and return requests, collects the order details and has the complete conversation ready for your team. So in the morning there’s a case file waiting instead of a missed call.
Can I broadcast promo codes and discounts to my customer base?
Yes, with the broadcast feature you send promotions in bulk to segmented lists. Keep WhatsApp’s rules for marketing messages in mind: customers must have given their consent and you must use an approved template.
Read next

Further reading

Broadcasts

Promotions to your customer base

Read more -> WhatsApp API

Connect your online store

Read more -> For car dealers and garages

Service bookings too

Read more ->

Ready for your online store to reply faster?

Start free today - connect your online store and answer order questions with your whole team from one number.

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