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Business WhatsApp software · updated 30 July 2026

The complete business WhatsApp software for small and medium-sized businesses

Broad omnichannel platforms bundle many separate channels into one inbox for larger service teams. KobiChat is your entry into the complete KobiTech suite: WhatsApp, business telephony and CRM from a single supplier based in the Netherlands, all linked together - at a fixed price from € 75 per month, with no per-conversation fees.

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A flat monthly price, no per-conversation fees Chat, calls and CRM in one suite Personal support from our team in the Netherlands

The short answer

For SMEsComplete and affordable: chat + calls + CRMKobiChat

For large service teams10+ separate channels in one expensive inboxBroad platforms

Entry price€ 75/month fixed vs around € 300/month + per conversationUp to 4x lower

The short answer

A broad platform or KobiChat?

Choose KobiChat if you run a small or medium-sized business and want to get business WhatsApp right - with telephony (KobiVoice) and CRM (Kobi CRM) from the same suite, at a fixed price from € 75 per month. Choose a broad omnichannel platform if you have a large service team that wants to bring ten or more channels, such as email and social, together in one inbox, and you accept the price tag that comes with it.

Comparison

KobiChat vs a broad platform: an honest side-by-side

Two philosophies. Broad omnichannel platforms bundle many channels into one inbox for larger teams; KobiTech gives you the complete suite - chat, calls and CRM - at a predictable price.

Based on the public pricing of broad omnichannel platforms, July 2026. Prices may change.
	KobiChat / KobiTech suite	Broad omnichannel platforms
What it is	Complete suite: WhatsApp inbox + telephony + CRM	Omnichannel customer inbox (10+ channels)
WhatsApp Business (official Meta API)	Yes	Yes
Business telephony with your own numbers	Yes - via KobiVoice	Voice channel in the inbox
CRM, quotes and invoices	Yes - via Kobi CRM	No
Email and social as channels	WhatsApp live; email and social on the roadmap	Yes
Chatbot / AI	Chatbot flows included, no per-conversation surcharge	AI agent, often € 0.25-0.30 per AI conversation
Ideal customer	SMEs, freelancers and local teams	Larger support and service teams
Pricing model	A flat monthly price, no per-conversation fees	Per user + per conversation
Entry price	€ 75/month excluding VAT (2 users)	often from ±€ 300/month (billed annually, multiple users)
Language and hosting	Available in Dutch, hosted in the EU (GDPR)	Available in Dutch, hosted in the EU (GDPR)
Start free trial	14 days, no credit card needed	Limited trial period

The full package

More than an inbox: chat, telephony and CRM from one supplier

Where a broad platform puts your customer contact into one inbox, the KobiTech suite covers your whole business. Your WhatsApp runs in KobiChat, your telephony with your own numbers in KobiVoice, and your customers, quotes and invoices in Kobi CRM - all linked, with one login and one invoice. The all-in-one package small and medium-sized businesses have been waiting for - and it’s here now.

KobiChat - WhatsApp team inbox, chatbots and broadcasts
KobiVoice - telephony with your own numbers and call menus
Kobi CRM - customers, quotes and invoices, all linked

The KobiTech suite

KCKobiChatWhatsApp team inboxLive

KVKobiVoiceBusiness telephonyLive

CRKobi CRMCustomers, quotes and invoicesIn the suite

Price

A fixed price, no surprises per conversation

Broad platforms often charge per user and per conversation, then add a surcharge of around € 0.25 to 0.30 per AI conversation on top - so the bill grows as you get busier. KobiChat has three fixed plans: Basic € 75, Standard € 125 and Pro € 180 per month (excluding VAT). You know exactly what you will pay in advance, however much you chat.

No per-conversation fees, no AI surcharge
Starting from € 75/month instead of around € 300/month
Cancel any month, hosted in the EU (GDPR)

Plans

Basic€ 75 per month, excluding VAT€ 75 fixed

Standard€ 125 per month, excluding VAT€ 125 fixed

Pro€ 180 per month, excluding VAT€ 180 fixed

Honest advice

When is a broad platform the better choice?

We won’t pretend KobiChat is the answer for everyone. Do you have a large service team juggling email, live chat, social and WhatsApp at the same time every day, and do you want all of it in one inbox with advanced routing? That’s where broad omnichannel platforms excel. If you run a small or medium-sized business that wants to get WhatsApp right - and wants telephony and a CRM alongside it without a second supplier - then KobiChat is more affordable, simpler and more complete.

Frequently asked

Business WhatsApp software - your questions answered

What should you look for in business WhatsApp software?

Look for the official Meta WhatsApp Business API, a team inbox for your whole team, a predictable pricing model and EU hosting (GDPR). Broad omnichannel platforms bundle many separate channels into one inbox for larger service teams. KobiChat is your entry into the KobiTech suite: a WhatsApp team inbox plus business telephony (KobiVoice) and CRM (Kobi CRM) from a single supplier based in the Netherlands, at a fixed monthly price with no per-conversation fees.

Is KobiChat cheaper than a broad WhatsApp platform?

For small and medium-sized businesses, usually yes. KobiChat has a fixed monthly price from € 75 excluding VAT, with no per-conversation fees and no surcharge per AI conversation. Broad platforms often charge per user and per conversation, with an entry price of around € 300 per month when billed annually and a surcharge of around € 0.25-0.30 per AI conversation.

Which business WhatsApp software is better for SMEs?

For small and medium-sized businesses and freelancers, KobiChat is usually the better choice: it is simpler and more affordable, and you get chat, telephony and CRM from one suite with one invoice. Broad omnichannel platforms are stronger for large service teams that want to combine many separate channels in one inbox every day.

Does KobiChat also do telephony and a CRM, like an all-in-one package?

Yes. KobiChat is part of the KobiTech suite. Alongside the WhatsApp team inbox, KobiVoice gives you full business telephony (your own numbers, call menus, an app) and Kobi CRM gives you customer management, quotes and invoices. Everything is linked together, with one login and one invoice.

Can I bring my WhatsApp number over from my current provider?

Yes. Your business WhatsApp number moves over through Meta’s official number migration. You keep the same number your customers already know and connect it to your own WhatsApp Business account within KobiChat. We guide you through the switch personally, with support from our team in the Netherlands.

Does KobiChat also support email and social?

Today KobiChat is sharply focused on WhatsApp Business, with a full team inbox, chatbot flows and broadcasts. Email and social as inbox channels are on the roadmap. You can already handle customer email, quotes and invoices through Kobi CRM within the same suite.

More about KobiChat

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