Home / Industries

Gyms

WhatsApp for gyms: trial weeks and members who stay

A trial week request left for a day is a member who joins the gym round the corner. With WhatsApp for gyms, KobiChat follows up every request straight away, answers membership questions automatically and keeps members active with check-ins and offers - without any extra work for your front desk.

Start your 14-day trial Read the FAQ

No credit card needed Live in five minutes Cancel any month

Trial weeks

LVLisa VaughanWants a trial week, wants to lose weightNew

🤖Induction booked - Friday 17:00Confirmed automatically once agreed✓

Question about the notice periodAnswered by the chatbotBot

How it works

From trial week lead to regular member, all on WhatsApp

Anyone who requests a trial week wants to know quickly where they stand. WhatsApp for gyms makes sure there is always an instant reply - even when the front desk is busy checking people in.

Trial week leads

Trial week requests followed up straight away, no lead left waiting

Someone requests a trial week through your website, an Instagram ad or the form at the front desk. KobiChat starts the WhatsApp conversation right away, asks about their goal and preferred days, and only books an induction once the lead agrees.

An instant reply to every trial week request, day and night
Induction only confirmed once the lead agrees
Every answer saved on the contact automatically

This week

LVLisa VaughanTrial week · induction Fri 17:00Scheduled

MRMo RahmanWants strength training, eveningsNew

TBTeam challenge requestCompany outing, 12 peopleSophie

Chatbot flows

Membership questions answered automatically

Notice periods, pausing while on holiday, upgrading to unlimited: it’s always the same questions. A chatbot answers them instantly, 24 hours a day, and only passes specific requests on to your team - with the full history included.

Automatic answers to standard questions, 24/7
Always clear answers on cancelling, pausing and upgrading
Only specific requests reach your team

Chatbot

🤖Can I pause my membership?Question received

Yes, up to 3 months a yearAnswered automatically✓

Question about pausing for an injuryHanded to SophieTeam

Broadcasts and retention

Keep members active with check-ins and offers

A member who hasn’t been in for three weeks is almost always about to cancel. Seize that moment before it’s too late - and keep your whole team on the same page.

Broadcasts

Send check-ins and offers to members who come in less often

Send an approved message to a segment of your members - for example everyone who hasn’t been in for three weeks, or members who haven’t tried a group class yet. Immediately or scheduled, with a live view of who has read it.

Segment by inactivity, membership or interest
Send immediately or schedule in advance
Live delivery and read figures

Broadcast

We miss you in class!Sent to 86 inactive membersLive

Delivered86 · 100%

Read71 · 83%↑ 19%

One number, your whole team
Front desk, trainers and management work together in the same inbox - nobody has to pass a separate phone around any more.
Fast and personal
Leads and members get a lightning-fast reply, with just that personal touch an automated phone menu lacks.
Overview per conversation
Trial week, questions and check-ins all in one place - you see the status of every member at a glance.
For multiple locations too
Works just as well for a chain with several locations or a boutique studio offering personal training.

This is how it sounds

A trial week request, live on WhatsApp

No appointment without first asking about availability - and a confirmation only once the lead agrees.

This is how it sounds

Hi! I saw you offer a free trial week. How does that work?

KOBICHATGreat that you’re interested! 💪 I’d be happy to book you a short induction. What would you most like to work on - losing weight, building muscle or just getting fitter?

Mainly losing weight and building up some stamina

KOBICHATGot it, we can definitely help with that. Which days and times would suit you best for an induction?

Friday around 17:00 usually works for me

KOBICHATFriday 17:00 is available. Shall I lock that in for you? You’ll get a tour straight away and start your trial week.

Yes, please!

KOBICHATAll booked! Friday 17:00, induction plus tour. See you then! ✓✓

Frequently asked

A few things you may be wondering

Can the AI follow up trial week leads automatically on WhatsApp?

Yes. As soon as someone requests a trial week - through your website, an ad or a form at the front desk - KobiChat starts the WhatsApp conversation straight away. The AI asks about their goal and preferred days, and only books an induction once the lead agrees. You can follow the conversation live in the team inbox.

Can members manage their own membership or pause it on WhatsApp?

The chatbot answers standard questions about notice periods, pausing, upgrading or billing dates instantly, 24 hours a day. If it’s a specific request, such as a temporary freeze, the bot passes the conversation on to your team with all the context.

Does KobiChat also help you retain members and keep them active?

Yes, through broadcasts. You segment members by, for example, inactivity, membership type or interest and send an approved message - a check-in, an offer or an invitation to a new class. Immediately or scheduled, with a clear view of who has read it.

What does KobiChat cost for my gym?

KobiChat has three fixed plans: Basic from € 75, Standard from € 125 and Pro from € 180 per month, excluding VAT. You try everything free for 14 days first, and you can cancel any month.

Get more out of your member conversations

Ready to handle trial weeks and membership questions on WhatsApp?

Start your 14-day free trial today - no credit card needed. Live in five minutes.

Start your free trial