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WhatsApp team inbox

The WhatsApp team inbox for your whole team

One business WhatsApp number, one inbox, your whole team inside it. Assign conversations, talk things through in internal notes the customer never sees, and set exactly what each colleague is allowed to do.

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Team inbox
EMEmma WalkerWhen can the engineer come round?Sophie
TBTom BakerCould you send a quote for three windows?New
📝Internal note“Customer just rang as well - call back today please”
SDSara NolanThanks, brilliantly sorted! 🙏Closed
How it works

Your whole team in the conversation at once, without the chaos

No more shared handset travelling from desk to desk. Everyone works on the same number, but the work is always clearly divided.

Assignment

Give every conversation to the right colleague

New conversations arrive in one shared inbox. Assign them to a colleague in a single click, so it is immediately clear who is handling what - and nothing sits waiting.

  • One click to assign a conversation
  • See at a glance who is working on what
  • No double replies, no missed questions
Inbox
EMEmma WalkerWhen can the engineer come round?Sophie
TBTom BakerCould you send a quote for three windows?New
RJRyan JamesCould the delivery come on Saturday?Tom
Internal notes

Talk to your team without the customer seeing a thing

Leave an internal note on a conversation to brief a colleague, record an agreement or pass something along. None of it ever reaches the customer on WhatsApp.

  • Notes always stay internal
  • Visible to the whole team inbox straight away
  • Ideal when handing over between colleagues
Conversation
MVMark DevriesCould you come round in the evening?Sophie
📝Internal note“He is a regular - give him the goodwill price”
SophieReply sent to MarkSent
Roles and permissions

Set exactly who may see and do what

Not every colleague needs the same access. Assign roles, and keep your own overview of the conversations that are done.

Roles and closing

From owner to observer - you set the permissions

Give an Owner or Administrator full access to the settings, let Agents simply chat, and put a colleague on Read-only if that suits better. Conversation finished? Close it off properly, so your active list stays readable.

  • Owner and Administrator: full settings
  • Agent: handle conversations
  • Read-only: watch without chatting
Team
SJSophie JansenAdministratorActive
TBTom BakerAgentActive
STInternRead-onlyLimited
  • Nothing sits waiting any more

    Every conversation has an owner, so questions never get lost between colleagues.

  • Faster replies

    Assignment and internal notes save a lot of walking back and forth - customers hear back sooner.

  • A complete picture

    One inbox shows the status of every conversation: new, in progress or closed.

  • No more shared handset

    Everyone works from their own laptop or phone, in the same inbox - nobody has to pass a handset around.

Frequently asked

A few things you may be wondering

How many colleagues can work in the team inbox at once?
That depends on your plan: Basic has room for 2 users, Standard for 5 and Pro for 15. On every plan, everyone works on the same WhatsApp number at the same time, with assignment and internal notes.
Can the customer see our internal notes?
No. Internal notes are visible only to your own team and are never sent as a WhatsApp message. You use them to brief colleagues without the customer noticing a thing.
Can I set who has which permissions?
Yes. You assign a role per team member: Owner or Administrator for full access and settings, Agent to handle conversations, and Read-only for anyone who should just be able to watch. That way you set exactly who may do what.
What happens once a conversation is finished?
You close the conversation and it leaves your team’s active list, so everyone only sees what still needs attention. The full history stays stored and searchable.
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