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Chatbot flows

A WhatsApp chatbot that qualifies your leads first

The bot asks the opening questions automatically - postcode, requirements, timing - the moment somebody messages. Every answer lands on the contact, and your team only sees the conversation once it is genuinely qualified.

Start your free trial See how the flow works

Automatic replies around the clock Hot leads spotted automatically Questions you set yourself

Chatbot flow

🤖What is your postcode?Question 1 of 3

EC1V 9NRAnswer received✓

QualifiedHanded to DanHot

How it works

From first message to qualified lead

The chatbot takes the first contact, so your team only steps in once an enquiry is genuinely serious.

Smart questions

The bot asks the opening questions

As soon as somebody messages, the chatbot asks for postcode, requirements and preferred timing - exactly what your team needs to help properly and quickly.

Follows up on postcode, requirements and timing
Runs entirely inside the official WhatsApp Business environment
Asks questions in the order you set

Question 2 of 3

🤖What is it about?New build, renovation or maintenance?

Renovation, three windowsAnswer received✓

🤖When would you like to start?Question 3 of 3

Handled automatically

Answers go straight onto the contact

Every answer is saved automatically on the contact in the built-in mini CRM. Nobody has to retype anything, and nothing gets lost between two colleagues.

Answers saved on the contact automatically
Visible to your whole team in the team inbox
Right there again at the next contact

Contact card

MVMark DevriesPostcode: EC1V 9NR

RequirementsRenovation, three windows

TimingWants to start within two monthsComplete

Always reachable

On duty around the clock, even when your team is offline

A message in the evening or at the weekend? The chatbot replies at once, so a hot lead does not go cold until Monday morning.

Never miss a lead

Instant replies day and night, hot and cold kept apart

Outside office hours, at the weekend or in the middle of a busy day - the chatbot always replies immediately and keeps hot and cold enquiries apart.

Replies day and night, weekends included
Recognises hot enquiries from the answers given
Vague or browsing enquiries stay visible separately

Came in today

EMEmma WalkerGave concrete timing and requirementsHot

TBTom BakerOnly a general question about pricingCold

SDSara NolanPostcode and timing completeHot

Automatic hand-off

Straight onto the right colleague’s board

Once a lead is qualified, the chatbot places the conversation in the team inbox - with every answer already given, assigned to the right colleague.

The conversation appears qualified in the team inbox
Assigned to the right colleague or department
No duplicated work, no retyping

Team inbox

MVMark DevriesRenovation, three windows, starting within two monthsDan

StatusQualified by the chatbotNew

Frequently asked

A few things about chatbot flows

Can the chatbot answer every question a customer has?

No, and that is deliberate. The chatbot asks the opening questions - postcode, requirements, timing - so your team immediately knows who they are dealing with. Once that is clear, the conversation arrives qualified with a colleague, who takes the rest of it from there.

How does the chatbot recognise hot leads?

From the answers to the questions the bot asks. Someone who gives a concrete postcode, clear requirements and a preferred start date is recognised as a hot lead and handed straight to the right colleague. Vague or browsing answers stay visible separately, so your team is not chasing enquiries that were never serious.

Can I change the chatbot’s questions and their order myself?

Yes. You decide which questions the bot asks, in what order, and when the conversation is handed to your team. That way the flow matches how your business judges a lead.

Which plan includes chatbot flows, and what does it cost?

Chatbot flows are part of the Standard plan from € 125 per month excluding VAT, and of the Pro plan from € 180 per month excluding VAT. You can always try it free for 14 days first.

More about your WhatsApp inbox

Ready to have your leads qualified for you?

Put a chatbot flow live and let your team see only the serious enquiries. Free to try, no credit card needed.

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