🎉 KobiChat is now in the App Store - every customer conversation your team has, also on the move. Try it free for 14 days →
KobiChatPowered by KobiTech
Start free trial
KobiChat
Team inbox Broadcasts Chatbot flows Automated lead follow-up For online stores For construction Pricing Switch to KobiChat Suite Log in Start free trial

Home / Industries

Hospitality

WhatsApp for hospitality: reservations without missed calls

Guests book a table, ask about the menu or opening hours, and you confirm with a tap - while service carries on as normal. One WhatsApp number, your whole team in the same inbox. For restaurants, catering and hotels alike.

Start your 14-day trial Read the FAQ
No credit card needed Live in five minutes Cancel any month
Reservations
FRFiona ReidTable for 4, tonight at 19:30?New
🤖Confirmed - table 6Automatically added to the schedule✓
Question about allergiesAnswered by the chatbotBot
How it works

From reservations to special requests, all via WhatsApp

Your guests would rather message than call. Handle those messages smartly - without service having to stop for them.

Reservations

Take bookings without having to pick up the phone

Guests send a message with the date, time and number of people. You confirm, change or decline with one tap, exactly when it suits you - even during the busiest shift.

  • Reservation requests straight into the team inbox
  • Confirm, change or decline with one tap
  • No more engaged lines during service
Tonight
FRFiona Reid4 guests · 19:30Confirmed
JBJames Bell2 guests · 20:15New
CACatering requestCompany drinks, 25 peopleSophie
Chatbot flows

Menu and opening-hours questions answered automatically

Most questions are the same: what time do you open, do you have a terrace, can you do gluten-free? A chatbot answers them instantly, day and night - and only passes special requests on to your team.

  • Automatic answers to standard questions, 24/7
  • Up-to-date opening hours and menu always at hand
  • Only the unusual questions reach your team
Chatbot
🤖Are you open tonight?Question received
Yes, the kitchen is open until 22:00Answered automatically✓
Question about the gluten-free menuHanded to SophieTeam
Broadcasts and team

Keep your regulars personally in the loop

Announce events and offers to the guests who want to hear about them, and let your whole team work together from the same inbox.

Broadcasts

Announce events and offers to your regular guests

Send an approved message to a segment of your contacts - for example a terrace opening, a Christmas menu or a company drinks offer. Right away or scheduled, with live insight into who has read it.

  • Segment by regular guests, businesses or event-goers
  • Send immediately or schedule in advance
  • Live delivery and read figures
Broadcast
Summer terrace now openSent to 340 regular guestsLive
Delivered340 · 100%
Read289 · 85%↑ 14%
  • One number, your whole team

    Front of house, kitchen and management work together in the same inbox - nobody has to hand round a separate phone any more.

  • Fast and personal

    Guests get a lightning-fast reply, with just that personal touch an automated phone menu lacks.

  • Overview per conversation

    Reservation, question and follow-up all in one place - you see each guest’s status at a glance.

  • Also for catering and hotels

    Works just as well for catering requests, group bookings or questions at reception.

Frequently asked

A few things you may be wondering

Can guests book without me having to answer the phone?
Yes. Reservation requests arrive in your team inbox, with name, date, time and number of people. You confirm, change or decline with one tap, whenever it suits you - even in the middle of service.
Can the chatbot answer questions about our menu and opening hours?
Yes. You set up a chatbot flow for frequently asked questions such as opening hours, allergies or terrace availability. The bot replies instantly, 24 hours a day, and only passes special requests on to your team.
Can we also announce offers and events to our regular guests?
Yes, with broadcasts. You segment your contacts - for example regular guests or event visitors - and send an approved message in bulk, right away or scheduled, with insight into who has read it.
What does KobiChat cost for my restaurant, catering business or hotel?
KobiChat works with three fixed plans: Basic from € 75, Standard from € 125 and Pro from € 180 per month, excluding VAT. No separate charges per message or per reservation.
Read next

Get more out of your hospitality conversations

Chatbot flows

Routine questions, automated

Read more -> Broadcasts

Announce events and offers

Read more -> For online stores

Also for orders

Read more ->

Ready to handle reservations and questions through WhatsApp?

Start your 14-day free trial today - no credit card needed. Live in five minutes.

Start your free trial